No call centres and no scripts — describe what happened and you'll get straight answers about what's recoverable, what it costs and how to get the device to us.
Tell us about the device and what happened — we reply the same working day.
An engineer will call you back the same working day (Mon–Fri 9:00am–5:30pm). If it's urgent, call 0800 689 0668 now.
Mon–Fri 9:00am–5:30pm — straight through to the lab, free from mobiles and landlines.
Bristol Data Recovery
CastlemeadPost it to us tracked and insured — there's no collection service, so the parcel does the travelling. Mark it for the attention of Bristol Data Recovery and include your name and number.
Sending a drive from a computer, laptop, Mac or server? Please remove the internal drive first and send us just the drive — we don't remove internal drives. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs).
Print the booking-in & shipping form, fill it in, and include it in your package so we can log your device the moment it arrives.
↓ Booking-in & shipping form (PDF)
↓ Terms & conditions (PDF)
Use the free online diagnostic — pick your device, describe the fault, and we'll tell you what's recoverable before you send anything.
Server, RAID or NAS down? Say it's business-critical when you call — we prioritise the diagnostic on arrival and talk you through exactly which drives to send and how to label them.
Start with the free diagnostic — it costs nothing and tells you exactly where you stand.