We recover data from failed hard drives, dead SSDs, broken RAID systems or a memory card full of pictures that vanished. We provide a free diagnostic for every device, one fixed quotation, and in most cases you only pay if we recover your data.
Firstly get a quote, then send us your device, receive an engineer's diagnosis and get a fixed price quote, and then you can choose whether to go ahead with the work.
You never have to pay for a diagnostic. All diagnostics are always free. The price quote is fixed prior to beginning any work. Have a look at our data recovery prices.
From a broken USB stick to an enterprise multi-drive array, click on your device for further information or just ring and tell us what has gone wrong.
A hard drive that makes a clicking noise, buzzing noise, no longer spins or…
With an SSD you have a complete lack of audible clicks when it goes down, the…
NVMe sticks are faster than any other type of storage consumer machines have…
A camera will suddenly ask for a format to be done, an entire holiday's…
A whole dissertation; the company accounts; a decade of photos; all entrusted to a thumb-sized…
Although the laptop itself has died at the power button, is looping at the logo…
The family tower which holds every picture taken since 2010; the work station for…
The folder with a blinking question mark icon, the blank unchanging white screen, the "chime"…
A MacBook does not normally tell you that it is failing: it simply will not charge…
It's reliably terrible: the portable hard disk with your only copy on it is the…
The small box in the corner had everything (the family archives, all of the company's…
The thief was caught on tape, but when you went to get the footage from your…
The array has run in a degraded mode for months prior to the second…
Shared storage fails all at once: when one LUN breaks, all servers attached to…
Overnight, each document was given an unusual file extension, and each folder had…
The blue recovery screen requires a total of 48 digits that no one wrote down…
The laptop returned clean, the former employee began new employment at a competitor last…
Ring 0800 689 0668 (free) or complete the free online diagnostic to describe what happened and we will provide a quotation.
After getting your quote please post your device to our Bristol receiving point, either tracked and insured, or bring it in person, Monday to Friday, 9am to 5:30pm, with no appointment needed.
We will diagnose the issue, advise on recoverability and give you a fixed price within two working days after delivery.
You approve the quote and your recovered files will be delivered back to you on an encrypted drive.
First get a quote over the telephone or use our free on-line diagnostic. The majority of customers then have their media sent to us via post, this is tracked and insured.
Do you want to send a drive from your computer, laptop, MacBook, iMac, CCTV / DVR or server? Please do not send the complete unit of computer or device with a hard disk drive (HDD) or solid state drive (SSD) inside. Please remove it and only send the drive itself. For a server, please remove all disks and label them by their bay. We will also not perform removal of internal drives from devices in order to access data. Also, we will not extract data from devices where storage is soldered onto the motherboard (such as T2 and Apple Silicon Macs and some thin laptops). Additionally, we do not recover data from phones and tablets, only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Clearly mark the parcel with the name Bristol Data Recovery, and when your media has been diagnosed we will call you immediately.
If unsure about what to post, please call us first on 0800 689 0668 (the free phone number), or complete a free online diagnostic.
"External drive with 12 years of family photos stopped being detected. Posted it Monday, had the diagnosis Wednesday, everything back the following week. Worth every penny."
Rachel T · Llanelli"Our office NAS dropped two drives and the IT company said it was gone. These guys rebuilt the array and recovered the lot — invoices, CAD files, the works. Business saved."
Mark H · Neath"Dissertation on a snapped USB stick two weeks before the deadline. They repaired the connector and emailed to say it was all there. Fast, honest and clearly explained."
Amy W · Port TalbotGet a quote first. Then use our tracked post-in service covering Swansea and surrounding areas; from hard drive recovery in Swansea city centre to laptop recovery throughout South Wales, and the rest of the UK via next day trackable post, or simply drop off your device at our Bristol lab, Monday to Friday, 9am to 5:30pm, with no appointment needed. Business down? See our disaster recovery services in Swansea guide.
Diagnostic provided at no charge. Fixed quote. In most cases you only pay if we recover your data. Start now or call the freephone.