Asus Laptop Recovery

ASUS Laptop Data Recovery

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Our experts have extensive experience recovering data from laptops. With 25 years experience in the data recovery industry, we can help you securely recover your data.
Asus Laptop Recovery
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Laptop data recovery

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Swansea Data Recovery: The UK’s Premier ASUS Laptop, Notebook & Netbook HDD Data Recovery Specialists | 25 Years of Expertise

For 25 years, Swansea Data Recovery has been the UK’s leading specialist in laptop data recovery. We possess unparalleled expertise in recovering data from all makes and models of laptops, netbooks, and notebooks, with specific proficiency in the ASUS brand and its unique hardware architectures. Our state-of-the-art laboratory is equipped with a comprehensive inventory of advanced tools and donor parts, allowing us to achieve the highest possible success rates for both physical and logical failures.

Our Expertise: Supported Laptop Manufacturers & Interfaces

We support every major laptop manufacturer and model, including but not limited to:

Top 30 Laptop Manufacturers & Popular Models:

  1. ASUS – ZenBook, ROG (Republic of Gamers), TUF Gaming, VivoBook
  2. Dell – XPS, Latitude, Inspiron, Alienware
  3. HP – Pavilion, Spectre, Envy, Omen, ProBook
  4. Lenovo – ThinkPad, Yoga, Legion, IdeaPad
  5. Acer – Aspire, Predator, Nitro, Swift, TravelMate
  6. Apple – MacBook Pro, MacBook Air, MacBook
  7. MSI – Prestige, Summit, Creator, Stealth
  8. Samsung – Galaxy Book, Odyssey
  9. Toshiba (now Dynabook) – Portégé, Tecra
  10. Microsoft – Surface Laptop, Surface Book
  11. Huawei – MateBook
  12. Google – Pixelbook
  13. Razer – Blade, Book
  14. LG – Gram
  15. Fujitsu – Lifebook
  16. Panasonic – Toughbook
  17. Sony – VAIO
  18. Clevo
  19. Medion
  20. Chuwi
  21. Xiaomi – Mi Notebook
  22. Honor – MagicBook
  23. Prestigio
  24. Jumper
  25. Teclast
  26. Gateway
  27. Hyundai
  28. LincPlus
  29. Durabook
  30. Getac

We recover data from every Laptop Hard Disk Interface:

  • SATA (Serial ATA) – All generations (SATA I, II, III)
  • PATA (Parallel ATA) – 44-pin IDE (Integrated Drive Electronics) for legacy laptops
  • SAS (Serial Attached SCSI) – Enterprise-grade mobile workstations
  • PCIe (Peripheral Component Interconnect Express) – All generations and lane configurations
  • NVMe (Non-Volatile Memory Express) – Over PCIe and M.2 form factors
  • M.2 Interface – Supporting SATA, PCIe NVMe, and PCIe AHCI protocols (Key B, M, B+M)
  • U.2 Interface – Enterprise NVMe (SFF-8639)
  • eSATA (External SATA)
  • mSATA – Legacy mini-SATA interface
  • USB (All variants) – Integrated bridge board recovery for external laptop drives

THE SWANSEA DATA RECOVERY PROCESS: 30 LAPTOP HARD DRIVE FAULTS & OUR TECHNICAL RESOLUTION

1. Read/Write Head Stack Assembly Failure

  • Problem: Physical damage to the delicate read/write heads, often from a sharp impact while the laptop is powered on. This results in a characteristic “click of death” as the heads park and unpark repeatedly, unable to read the Service Area. The preamplifier on the HSA is often damaged, sending no signal to the PCB.
  • Technical Resolution: In our Class 100 ISO 5 cleanroom, we perform a head stack assembly (HSA) transplant. We source an identical donor HSA, matching the part number, firmware revision, and physical geometry. The transplant requires precise alignment of the actuator arm and head parking mechanism. The drive is then immediately connected to our DeepSpar Disk Imager to create a sector-by-sector clone using adaptive firmware control and slow, stable read commands to minimise stress on the new, fragile heads.

2. Firmware Corruption (HDD & SSD)

  • Problem: The drive’s internal operating system, stored in the Service Area (SA) on platters (HDD) or in system NAND (SSD), becomes corrupted. This can cause the drive to be detected incorrectly (e.g., wrong model number), to report 0 LBA, or to enter a permanent BUSY state. Common in drives that have suffered sudden power loss.
  • Technical Resolution: We use the PC-3000 system to establish a terminal connection to the drive’s processor. For HDDs, we bypass the corrupted ROM by reading a donor firmware image from the SA on the platters. We then repair critical modules (TRANSLATOR, SMART, U_LIST) and re-generate the adaptive parameters. For SSDs, we use factory-mode access to bypass the corrupted Flash Translation Layer (FTL) and directly access the NAND mapping tables.

3. Printed Circuit Board (PCB) Failure

  • Problem: The drive’s electronic board is damaged by power surges, liquid spills, or short circuits. This often blows the Transient Voltage Suppression (TVS) diodes, fuses, or the motor driver IC. The drive will not spin up or shows no signs of life.
  • Technical Resolution: We perform component-level electronics repair using microscopic inspection and multimeter tracing. We replace faulty components. If the PCB requires replacement, we transplant the unique NV-RAM serial EEPROM chip from the patient PCB to the donor PCB using a SPI programmer. This chip contains the drive-specific adaptive data, including the P-list defects and servo calibration parameters, without which the donor board is useless.

4. Bad Sector Proliferation (Uncorrectable Sector Errors)

  • Problem: The drive’s internal ECC (Error Correction Code) can no longer correct bit errors in numerous sectors, leading to file corruption and I/O errors. This is a sign of advanced media degradation, often caused by thermal stress or age-related wear of the magnetic coating.
  • Technical Resolution: We use DeepSpar Disk Imager with adaptive read control. The system employs time-controlled read retries at progressively slower speeds, software-based Reed-Solomon ECC correction (more powerful than the drive’s internal ECC), and intelligent sector skipping that logs bad sectors in an LBA error map for later file-by-file analysis and targeted recovery attempts.

5. SSD Controller Failure

  • Problem: The SSD’s main processor (controller) fails due to firmware bugs, power loss, or physical damage. The drive may be detected but show 0GB capacity, report itself as frozen, or fail all commands. This is common in SandForce, Phison, and Silicon Motion-based drives.
  • Technical Resolution: For drives where the controller is irrecoverable, we perform a NAND Chip-Off Recovery. We desolder each NAND flash chip using a controlled-temperature rework station, read its raw content with PC-3000 Flash readers, and use our software to reverse-engineer the Flash Translation Layer (FTL), including page/block mapping, XOR scrambling keys, and wear-leveling algorithms, to virtually reassemble the user data from the raw NAND dump.

6. Spindle Motor Bearing Seizure

  • Problem: The lubricant in the platter spindle motor degrades or the bearings seize due to dust ingestion or prolonged wear, preventing the drive from spinning up. A distinct “whirring” or “humming” sound followed by silence indicates the motor is struggling against friction.
  • Technical Resolution: In the cleanroom, we perform a platter transplant to an identical donor drive with a functional motor and HSA. This requires precision alignment of the platter stack using spindle clamps and centering tools to maintain data track alignment within micron-level tolerances. Any misalignment renders the data unreadable.

7. Accidental Formatting or Partition Deletion

  • Problem: The partition table (MBR/GPT) is deleted or the volume is reformatted, removing the logical map to the files. The data remains physically intact until overwritten.
  • Technical Resolution: We perform a full disk image to preserve the state. Our software then performs a file system signature scan to locate the former partition boundaries. For NTFS, we search for the $MFT (Master File Table) fragments and rebuild the file record segments; for HFS+, we reconstruct the Catalog File B-tree; for APFS, we reassemble the container superblock and object map to restore the original hierarchy.

8. NAND Flash Wear (SSD Degradation)

  • Problem: The SSD has exhausted its program/erase (P/E) cycles, leading to an increasing number of uncorrectable bit errors. The drive may become read-only, suffer drastic performance loss, or report a critically low spare block count.
  • Technical Resolution: This is a race against time. We use hardware write-blockers to place the drive in a read-only state and perform a rapid, controlled image. We then employ soft-decision decoding and LDPC (Low-Density Parity-Check) correction algorithms that are more advanced than the drive’s built-in BCH ECC, allowing us to recover data from memory cells with bit error rates exceeding 10^-3.

9. Service Area (SA) Module Corruption

  • Problem: The drive’s reserved system area on the platters, which holds the firmware modules, has unreadable sectors. The drive may not initialise, display strange model numbers, or have incorrect capacity.
  • Technical Resolution: Using PC-3000, we read the SA and identify the damaged modules through checksum verification. We write repaired modules from our technical database, often adapting them from a donor drive using module editing tools to create a stable enough environment to image the user data area.

10. Logical File System Corruption (NTFS, HFS+, APFS)

  • Problem: Critical file system metadata structures are damaged, preventing the OS from mounting the volume. Errors include “file system RAW” or “parameter is incorrect.” This can be caused by bad sectors on critical metadata or improper shutdowns.
  • Technical Resolution: We use R-Studio Technician and UFS Explorer Professional to parse the damaged structures. We manually repair the $Boot file and $Bitmap in NTFS, replay the journal log in ext4, or rebuild the B-tree structures in HFS+/APFS to achieve a consistent file system state for data extraction.

11. Power Surge Damage

  • Problem: A voltage spike damages multiple components on the PCB and potentially the preamplifier on the head stack, as the surge can travel down the flex cable.
  • Technical Resolution: A multi-stage repair. We first repair or replace the PCB. If the drive remains unresponsive, a cleanroom HSA replacement is performed. We test preamplifier functionality through terminal resistance measurements on the flex cable contacts before full assembly.

12. Platter Surface Damage (Scratches)

  • Problem: A head crash has physically scored the magnetic coating on the platters, permanently destroying data in the affected zones. The drive often makes a grinding or scraping sound.
  • Technical Resolution: After a head replacement, we use imaging hardware to create a bad sector map. The software is configured with adaptive skip algorithms to quickly bypass the severely damaged areas while maximising recovery of surrounding data through sector extrapolation techniques and head switching to read from undamaged platter surfaces.

13. Encrypted Drive Failures (BitLocker, FileVault, SED)

  • Problem: A drive using hardware (SED) or software (BitLocker, FileVault) encryption suffers a physical or logical failure, making the encryption key inaccessible.
  • Technical Resolution: We first recover the drive using the appropriate physical/logical methods. Decryption is attempted using provided passwords, recovery keys, or by repairing the corrupted metadata sectors containing the encryption keys (e.g., BitLocker’s FVEK in the boot sector or the FileVault 2 header).

14. NVMe SSD Firmware Crash

  • Problem: The SSD becomes unresponsive, not detected, or stuck in a ready state. Common in certain Samsung and WD/SanDisk NVMe drives with known firmware bugs.
  • Technical Resolution: We use the PC-3000 NVMe kit to put the drive into a technician mode, bypassing the main firmware. We can then directly access the NAND chips using vendor-specific commands to read the raw data, performing a chip-off recovery if necessary.

15. Thermally Induced Read Instability

  • Problem: The drive works when cold but develops read errors as it heats up during operation, a sign of component degradation or media instability.
  • Technical Resolution: We place the drive in a dedicated thermal chamber connected to our imager. The drive is cooled to a stable, low temperature, and the imaging process is conducted using temperature-compensated read parameters before thermal expansion causes head-to-platter misalignment and errors.

16. Liquid Spill Damage

  • Problem: Corrosion of the PCB and internal HDA components from liquid ingress, leading to short circuits and oxidation.
  • Technical Resolution: We perform a meticulous, multi-stage ultrasonic cleaning of the PCB and, if necessary, a full cleanroom disassembly to clean the platters and HSA with specialized solvents and HEPA-filtered nitrogen to remove corrosive residues.

17. BIOS/UEFI Recognition Failure

  • Problem: The laptop’s BIOS/UEFI cannot detect the drive due to incompatible settings (e.g., RAID vs AHCI mode), corrupted firmware, or a failed initialization handshake.
  • Technical Resolution: We bypass the laptop’s BIOS entirely by removing the drive and connecting it directly to our lab hardware via its native interface (SATA, NVMe), allowing for direct communication and imaging.

18. Failed Operating System Updates

  • Problem: A system crash during a Windows or macOS update corrupts boot loaders (BCD, EFI) and system files, rendering the OS unbootable and data inaccessible.
  • Technical Resolution: We create a forensic image and then repair the Boot Configuration Data (BCD), EFI system partition, or Apple’s CoreStorage volumes while using file system tools to extract user data from the separate data partitions.

19. Mechanical Shock Damage

  • Problem: Physical impact while the drive is powered on causes immediate head slap, platter damage, or motor shaft misalignment.
  • Technical Resolution: Cleanroom evaluation for head stack replacement and platter inspection under specialized lighting to identify microscopic damage. We attempt imaging with reduced read current and head skipping to recover data from undamaged areas of the platters.

20. S.M.A.R.T. Flagged Drive Failures

  • Problem: The drive’s self-monitoring system predicts an imminent failure (e.g., High Reallocated Sector Count, Uncorrectable Sector Count).
  • Technical Resolution: We treat this as a drive in pre-failure, immediately imaging the drive using our most gentle, stable imaging hardware with background media scan monitoring to achieve a near-100% recovery before complete failure occurs.

21. Virus & Ransomware Corruption

  • Problem: Malware encrypts, renames, or moves user files.
  • Technical Resolution: We create a forensic image. For ransomware, we attempt to identify the strain and utilise known decryption tools. For less destructive malware, we scan the raw image for file signatures using carving algorithms with header-footer validation to recover original, unencrypted files.

22. Damaged Connector Interfaces

  • Problem: Physical ports on the drive (SATA, M.2) are broken or detached from the PCB.
  • Technical Resolution: We perform micro-soldering using hot air rework stations to reattach or replace connectors, ensuring proper impedance matching and signal integrity for data transmission.

23. Factory Re-initialisation

  • Problem: The drive has been restored to factory settings, overwriting the partition table and some user data.
  • Technical Resolution: We perform deep LBA range scans for residual file system structures. We then carve data from unallocated space using file-type specific carving algorithms with fragmentation handling for client-specified file types.

24. File System Journal Corruption

  • Problem: The file system’s journal (NTFS $LogFile, EXT4 Journal) becomes corrupted, preventing consistent recovery.
  • Technical Resolution: We bypass the journal and perform raw file system parsing using our knowledge of NTFS $MFT, EXT4 inode tables, or APFS object maps to reconstruct directory structures directly from primary metadata.

25. SSD Garbage Collection Issues

  • Problem: Background data management processes on SSDs interfere with recovery attempts by permanently erasing blocks marked for TRIM.
  • Technical Resolution: We use power management techniques and vendor-specific commands to inhibit garbage collection and TRIM functions during imaging, preserving deleted data that would otherwise be permanently erased.

26. Head Disk Assembly (HDA) Contamination

  • Problem: Particulate contamination inside the sealed HDA causes read/write errors and potential head crashes.
  • Technical Resolution: In the cleanroom, we perform a complete HDA disassembly and precision cleaning of all components, including platters, heads, and filters, using HEPA-filtered nitrogen and specialized cleaning tools before reassembly with new seals.

27. Firmware Password Protection

  • Problem: The drive is locked by an ATA security password, preventing access to data.
  • Technical Resolution: We use vendor-specific techniques including security erase bypass, terminal-level password clearing, or in some cases, chip-off reading of the security sector to extract and clear the password hash.

28. Legacy System Incompatibility

  • Problem: Older drives from legacy laptops cannot be read by modern hardware.
  • Technical Resolution: We maintain legacy interface cards and older computer systems with period-correct BIOS versions to properly initialise and communicate with legacy drives using their native protocols.

29. Partition Table Corruption (MBR/GPT)

  • Problem: The Master Boot Record or GUID Partition Table is corrupted, making all partitions invisible to the operating system.
  • Technical Resolution: We perform a hex-level analysis of the first sectors of the drive to manually reconstruct the partition table entries, using backup GPT headers or partition signature carving to locate the lost volumes.

30. Overwritten Data

  • Problem: New data has been written to the drive, partially or fully overwriting the original files.
  • Technical Resolution: We perform a forensic-level image and use magnetic force microscopy (MFM) analysis techniques where viable to attempt to read the residual magnetic signatures of the overwritten data—a highly complex and not always successful process reserved for extreme cases.

Why Choose Swansea Data Recovery?

  • 25 Years Expertise: Thousands of successful laptop recoveries across all brands and technologies.
  • Multi-Vendor Mastery: Consumer, enterprise, and legacy laptop storage systems.
  • Advanced Technology: PC-3000, DeepSpar, Cleanroom ISO 5, Chip-Off recovery, and proprietary software.
  • Comprehensive Parts: The largest inventory of laptop donor drives and components in the UK.
  • Free Diagnostics: Clear, no-obligation assessment and fixed-price quotation.
  • Certified Security: ISO 9001 certified processes for complete data confidentiality and handling.

Contact Swansea Data Recovery Today
Don’t risk your critical data with unqualified technicians. Trust the UK’s most experienced laptop data recovery team. We provide free, no-obligation diagnostics and a clear recovery plan.

Swansea Data Recovery – Your First and Last Stop for Complex Laptop Data Recovery

Featured Article

Case Study: Data Recovery from an Asus F3SV Laptop with Critical Thermal Damage and Post-Repair System Failure

Client Profile: User of an Asus F3SV laptop.
Presenting Issue: Chronic overheating leading to spontaneous shutdowns, with CPU temperatures exceeding 90°C. Following an attempted cleaning of the internal fan, the system failed to POST, presenting a blank screen with no error beeps, despite audible signs of power (fan spin, HDD activity).

The Fault Analysis

The client’s description points to a cascading hardware failure, initiated by chronic thermal stress and culminating in a critical fault during disassembly. The analysis reveals several potential failure points:

  1. Thermal Degradation and Solder Fatigue: Prolonged operation at temperatures exceeding the TJmax (Junction Temperature Maximum) for the CPU and Northbridge chipset causes thermal cycling stress. This expands and contracts the BGA (Ball Grid Array) solder balls underneath these chips, leading to cracked solder joints or solder whiskering. This creates intermittent electrical connections, explaining the sudden shutdowns.

  2. Post-Disassembly Blank Screen Failure: The blank screen with no POST beep codes, but with fan spin and drive activity, is a classic symptom of a failure in the early boot process. The most probable causes post-disassembly are:

    • Displaced Heatsink: Inability to properly reseat the heatsink with correct thermal interface material (TIM) application and mounting pressure. This causes the CPU or GPU to instantaneously overheat and trigger a thermal shutdown the moment power is applied, before the display can initialise.

    • Static Discharge (ESD): Handling the motherboard without proper ESD precautions can have damaged sensitive ICs, such as the GPU, Northbridge, or the PCH (Platform Controller Hub).

    • Dislodged Connector or Cable: The LVDS (Low-Voltage Differential Signaling) cable connecting the motherboard to the LCD panel may have been partially disconnected or damaged during reassembly.

    • GPU Failure: The NVIDIA GeForce 8600M GT GPU in this model is notorious for BGA solder failure due to thermal stress, a flaw known as the “bump crack” issue. The physical manipulation during cleaning may have been the final straw for already compromised solder joints.

The Professional Data Recovery Laboratory Process

The lab’s objective is to bypass the failed host system entirely to create a direct, clean connection to the storage device.

Phase 1: Physical HDD Extraction and Stabilisation

  1. Drive Removal and Isolation: The 2.5″ SATA hard drive is carefully removed from the Asus F3SV laptop. This is the critical first step to isolate the patient (the data-containing HDD) from the unstable host (the damaged laptop motherboard).

  2. PCB Visual Inspection: The drive’s PCB is inspected under a microscope for any signs of heat damage, such as discoloured or bubbled components, which could indicate voltage regulation issues exacerbated by the laptop’s internal heat.

  3. Direct SATA Interface: The drive is connected directly to our PC-3000 system and DeepSpar Disk Imager via a native SATA port, powered by our lab-grade stable power supply. This bypasses the laptop’s potentially faulty power circuitry and SATA controller.

Phase 2: Firmware Interrogation and Sector-Level Imaging

  1. Terminal-Level Diagnostics: The PC-3000 system establishes a terminal connection to the drive’s processor. We issue an IDN (Identify Device) command to confirm the drive can initialise and report its parameters correctly. We also read the S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) data log, paying specific attention to attributes:

    • Temperature (C2) and Temperature_Celsius (C2): To confirm the client’s reported thermal history.

    • Reallocated Sector Count (05): To check for media degradation caused by heat.

    • Read Error Rate (01): To assess the health of the read/write heads.

  2. Sector-Level Forensic Imaging: A full, sector-by-sector clone of the source drive is created onto a sterile destination drive in our secure storage array. The imaging process is configured with adaptive read control to gently handle any sectors that may have been thermally stressed, using read retry algorithms and timeout extensions to negotiate marginally unstable areas. A bad sector map is generated to log any unrecoverable LBAs.

Phase 3: File System Reconstruction and Data Extraction

With a secured forensic image, we work directly with the logical structures.

  • NTFS Volume Mounting: The disk image is mounted as a virtual drive. We parse the Master Boot Record (MBR) and Partition Boot Record (PBR) to access the NTFS volume.

  • $MFT (Master File Table) Parsing: We traverse the $MFT to rebuild the complete directory tree and file metadata. This process is entirely independent of the Windows OS and the failed laptop hardware.

  • Handling Heat-Induced Corruption: If the chronic overheating caused file system corruption, we utilise the NTFS $LogFile to replay or roll back incomplete transactions, restoring the file system to a consistent state. For files that are partially corrupted, we employ file signature carving to salvage intact data fragments from the unallocated space.

  • Data Integrity Verification: Checksum verification is performed on the extracted files against their $MFT records to guarantee a bit-for-bit accurate recovery.

Conclusion

The client’s data was inaccessible due to a critical hardware failure in the laptop’s motherboard, likely the GPU or CPU BGA solder joints, triggered by chronic overheating and potentially exacerbated during disassembly. The data on the hard drive, however, remained physically intact. A professional lab’s success hinges on completely bypassing the failed host system. By physically extracting the drive and using specialised hardware to communicate with it directly at the firmware and sector level, we can image the entire contents without requiring a functional computer, operating system, or boot sector.

The recovery was executed with 100% success. The client’s hard drive was in good physical health, and all data was recovered with its original folder structure and file integrity fully intact.

Swansea Data Recovery – 25 Years of Technical Excellence
When your laptop fails due to overheating or hardware damage, trust the UK’s No.1 HDD and SSD recovery specialists. We bypass failed motherboards, CPUs, and GPUs by working directly with your storage device in our lab, ensuring your data is recovered regardless of the host computer’s condition. Contact us for a free diagnostic.

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