Whether your hard disk crashed at a store on Green Street, a business premises in Briton Ferry or in your home somewhere in the Vale, all that is required to start recovering your data in Neath is to get a free quotation from us. Then usually it travels as a tracked parcel instead of you having to travel by car.
Free diagnostic for every customer from Neath. We always give you a fixed price quotation for our services prior to doing anything else with your hard disk, and in most cases you only pay if we recover your data.
Neath sends us an assortment of equipment: drives from business machines in the vicinity of Milland Road, drives from family PCs and external drives from Skewen and Cimla, memory cards from cameras taken on walks up Craig Gwladus or around the remains of the abbey, and occasionally we'll get a NAS sent to us from one of the companies along the A465. The common theme here is that the information on these devices means much more than the device itself, and also that Neath is a considerable distance away from any specialist bench, which is exactly why the service operates via post.
After we give you a quotation, getting a device to us requires just one trip. Please make sure that you package your device well (bubble wrap and a small box are ample), and you don't need to include any cables or power supplies, except for a single external drive, which comes whole with its cable and power supply. Send it to us using a tracked service from any post office counter to our location in Bristol at: Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol BS1 3AG. Alternatively, you can drop it off there in person, Monday to Friday, 9am to 5:30pm, with no appointment needed. Special Delivery provides insurance and is usually delivered to us on the next working day. Businesses with a currently down server should ring us first so that when their device arrives with us it is put straight into a high priority queue.
The free diagnosis is completed within 2 working days after we receive your device. We will then call you to explain the problem with your device in plain English and advise what we can realistically recover for you, with a single, fixed, written quotation. If you accept our quote and give us permission to proceed, we will start the recovery process immediately. If you reject our quote, your device will be returned straight away, and you'll have spent nothing more than the postage. Your recovered data will also be sent via tracked post on a fresh, encrypted drive.
The pricing terms apply the same to all jobs for Neath. For logical errors (deletion, corruption, or a drive the computer can see but can't read), in most cases you only pay if we recover your data. All physically, electrically or water-damaged drives need to have bench time applied to them, therefore 50% of our quote needs to be paid before we do any work on it. Work that is forensic-class (CCTV, ransomware, BitLocker, etc.) is required to be prepaid in full. We also do not provide recovery services for phones, tablets or storage that has been soldered to a motherboard, so please ring us at 0800 689 0668 if you're not sure which type yours is.
First get a quote over the telephone or use our free on-line diagnostic. The majority of customers then have their media sent to us via post, this is tracked and insured.
Do you want to send a drive from your computer, laptop, MacBook, iMac, CCTV / DVR or server? Please do not send the complete unit of computer or device with a hard disk drive (HDD) or solid state drive (SSD) inside. Please remove it and only send the drive itself. For a server, please remove all disks and label them by their bay. We will also not perform removal of internal drives from devices in order to access data. Also, we will not extract data from devices where storage is soldered onto the motherboard (such as T2 and Apple Silicon Macs and some thin laptops). Additionally, we do not recover data from phones and tablets, only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Clearly mark the parcel with the name Bristol Data Recovery, and when your media has been diagnosed we will call you immediately.
If unsure about what to post, please call us first on 0800 689 0668 (the free phone number), or complete a free online diagnostic.
Diagnostic provided at no charge. Fixed quote. In most cases you only pay if we recover your data. Start now or call the freephone.