For straight information about what it will cost to recover your lost data in Swansea and South Wales: most recoveries are priced within a few fixed bands, and your exact figure will be sent to you in writing after the free diagnostic, prior to any work being approved. All prices displayed are plus VAT.
You do not pay anything for diagnostics, either online or at our Bristol location. The only price you will ever pay is that which you agreed to in writing prior to us doing the recovery, and for logical work, in most cases you only pay if we recover your data.
Each unit (device) and each fault determine the pricing, urgency does not. Nearly all work we undertake for our Swansea and South Wales clients falls into one of the bands listed below. Your own figure will be fixed in writing at completion of the complimentary diagnostic. Each band is plus VAT.
Memory cards & USB sticks (SD, microSD, CompactFlash & pen drives) including rebuilding your files from flash chip memory.
One hard drive or solid state drive (SSD) regardless of source (laptop, desktop, Mac or external caddy). Also applies to NVMe blades.
RAID arrays, NAS units and servers: each disk must be imaged individually prior to attempting a rebuild, hence why the cost will increase with the number of disks.
Recovery of CCTV and DVR hard drives, retrieving footage from surveillance and security recordings after an incident has taken place.
Decryption of encrypted BitLocker data, a healthy encrypted drive unlocked using the recovery key provided to us by you.
A standard forensic investigation report with all details. A forensic binary image and deleted file extraction (£400 + VAT) is available without this report.
Band by band, a hard drive or SSD (including NVMe): one of these units is £300 + VAT. RAID, NAS and servers start at £500 + VAT based on number of disks; recovery for CCTV / DVR drives and unlocking BitLocker are both £400 + VAT per unit; a standard forensic analysis with a full report is priced at £800 + VAT. Our free diagnostic can turn these bands into your own written figure.
There are three things we look at when determining where a case fits within our pricing bands, and there isn't one of those that is simply how fast you want it back:
All of this starts with a no-charge diagnosis, both the on-line evaluation and our engineer's bench evaluation here at our Bristol location are complimentary. Then you will have a single fixed price quoted to you in writing and all you will need to do is decide whether you wish us to attempt to recover your data or not.
In most cases you only pay if we recover your data, and that only includes logical recoveries: e.g. files deleted from the hard disk; files you thought were lost after formatting your media or receiving errors when trying to access the data stored there; or a sound drive your computer refuses to show. If we can't recover your data, the cost will be zero.
Where a drive has sustained electronic, mechanical, physical, water, or fire damage, it will require intrusive repair, such as using a donor PCB or controller, swapping heads, NAND chip-off, or repair directly at the firmware level. In these cases you are required to pay half of the total cost of the service before we can start repairing your drive (to allow for payment on components and time on the bench), with the remaining half to be paid only upon successful completion of the data recovery.
The price for a forensic job, including work on CCTV / DVR systems and other forensic jobs such as BitLocker and ransomware, is paid by you upfront in full. A standard forensics investigation that includes a detailed forensics report will be charged at £800 + VAT. Forensics binary image and deleted file extraction without a forensics report will be charged at £400 + VAT.
Get a quotation initially, then send us your media with insurance and tracking to our Bristol location, or simply drop it off there (Monday to Friday, 9am to 5:30pm, no appointment needed). The free diagnosis will be carried out as soon as possible after delivery, i.e. within two working days, so learning exactly where you stand costs nothing at all.
The bands can be demonstrated through four examples of types of cases we receive from Swansea customers each week, along with the price and policies that apply to these cases (your own number is always confirmed in writing first).
No hardware issues, just lost files. Logical £300 + VAT recovery where in most cases you only pay if we recover your data, costing you nothing if there's nothing to recover.
Damaged mechanically; requires donor heads and bench time. Same cost as before (£300 + VAT), but you are billed only for the parts (half of the total price) when ordering and only owe the remaining half (balance due) if your recovered data arrives.
Each of the disks within a four-disk RAID in a NAS is imaged, one-by-one, and then rebuilt using a piece of software. Depending on how many disks there are to be imaged, you will have to pay from £500 + VAT for this service; however, on purely logical work, in most cases you only pay if we recover your data.
Recorder drives are treated as forensic work: this means that you need to prepay a flat rate of £400 + VAT for us to export and document the footage required for you.
There are no costs until you have given us your approval to carry out the work. We provide an initial free diagnosis of your storage device, followed by a fixed price quotation (written) for our services, and the decision is yours.
First get a quote over the telephone or use our free on-line diagnostic. The majority of customers then have their media sent to us via post, this is tracked and insured.
Do you want to send a drive from your computer, laptop, MacBook, iMac, CCTV / DVR or server? Please do not send the complete unit of computer or device with a hard disk drive (HDD) or solid state drive (SSD) inside. Please remove it and only send the drive itself. For a server, please remove all disks and label them by their bay. We will also not perform removal of internal drives from devices in order to access data. Also, we will not extract data from devices where storage is soldered onto the motherboard (such as T2 and Apple Silicon Macs and some thin laptops). Additionally, we do not recover data from phones and tablets, only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Clearly mark the parcel with the name Bristol Data Recovery, and when your media has been diagnosed we will call you immediately.
If unsure about what to post, please call us first on 0800 689 0668 (the free phone number), or complete a free online diagnostic.