West Wales' county town is a long way from any recovery lab — which is exactly why the service was built around tracked post. Carmarthen never needs to travel.
Free diagnostic for every Carmarthen customer. Fixed quote before any work — no fix, no fee.
Carmarthen's data lives further from help than most: a market town ringed by farms, smallholdings and single-track lanes, where the nearest specialist bench is hours away by car. The jobs that reach us from SA31 to SA33 reflect that rural working life — farm office computers holding herd records, subsidy paperwork and the accounts; laptops run hard on kitchen tables and in cabs; external drives of family photographs; and memory cards from cameras that have toured the Towy valley. When they fail, the post office does the travelling instead of you.
The routine suits deep countryside. Wrap the drive or card, send it tracked from any counter in Carmarthen, St Clears or the villages, and it reaches our Bristol location — Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol BS1 3AG — the next working day; couriers collect from farms and rural addresses just as readily. The free diagnostic completes within 2 working days of arrival, and you approve a fixed written quote before any recovery begins.
Terms are identical however remote the sender: no fix, no fee on logical recoveries; 50% payable upfront where a drive needs clean-room work for physical, electrical or water damage; forensic-class jobs — farm CCTV among them — payable upfront. We can't take phones, tablets or storage soldered to a motherboard, and recovered files come home on an encrypted drive by tracked post.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Bristol Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.