Carmarthen, West Wales' county town, is a very long distance from any laboratory that recovers data, which is exactly why this service has been set up around an initial quote followed by tracked post, so Carmarthen does not need to go anywhere.
A free diagnostic is given to all of our customers in Carmarthen. A fixed price quote will be provided prior to any work being carried out; additionally, in most cases you only pay if we recover your data.
Carmarthen's data is generally further from help than most, and the rural nature of the area makes this worse still: a market town surrounded by farms, smallholdings and single-track lanes, with the nearest specialist bench several hours' drive away. The types of jobs that we receive through the post from the areas of SA31 to SA33 tend to be typical of that rural working life, such as the drives from farm office computers used to hold herd records, to do subsidy paperwork and to handle the accounts, and from laptops run hard on kitchen tables or in cabs. Other examples include external disks used to store family photos, and memory cards from cameras which have toured the Towy valley. When they fail, the post office does the travelling instead of you.
The service is well suited to deep rural areas. Get a quote first, then wrap your drive or card and send it to us tracked from any post office counter in Carmarthen, St Clears or the villages. From there it arrives at our Bristol location (Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol BS1 3AG) the very next working day; parcels arrive with us each week from all parts of Carmarthenshire including rural locations and farms. Once here, we complete the free diagnostic within 2 working days of its arrival and prior to commencing any recovery work on your data storage device you will receive a fixed price written quote which you are required to authorise.
Terms are the same no matter how far away the client is: with logical recovery, in most cases you only pay if we recover your data. A 50% deposit is payable upfront when a drive requires bench work for physical or electrical damage or water damage, and forensic class projects (farm CCTV among them) require full payment upfront. We can't take phones, tablets or storage soldered to a motherboard, and your recovered files come home on an encrypted drive by tracked post.
First get a quote over the telephone or use our free on-line diagnostic. The majority of customers then have their media sent to us via post, this is tracked and insured.
Do you want to send a drive from your computer, laptop, MacBook, iMac, CCTV / DVR or server? Please do not send the complete unit of computer or device with a hard disk drive (HDD) or solid state drive (SSD) inside. Please remove it and only send the drive itself. For a server, please remove all disks and label them by their bay. We will also not perform removal of internal drives from devices in order to access data. Also, we will not extract data from devices where storage is soldered onto the motherboard (such as T2 and Apple Silicon Macs and some thin laptops). Additionally, we do not recover data from phones and tablets, only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Clearly mark the parcel with the name Bristol Data Recovery, and when your media has been diagnosed we will call you immediately.
If unsure about what to post, please call us first on 0800 689 0668 (the free phone number), or complete a free online diagnostic.
Diagnostic provided at no charge. Fixed quote. In most cases you only pay if we recover your data. Start now or call the freephone.