We have no call centre or scripted calls. Explain what has happened and you will be able to get straight answers as to what is recoverable on your device, the cost of recovery, and how to get your device to our laboratory.
Please let us know details regarding your device and what has occurred. We respond to all requests for callbacks on the same working day.
An engineer will call you back the same working day (Mon–Fri 9:00am–5:30pm). If it's urgent, call 0800 689 0668 now.
Our engineers are available Monday to Friday, 9am to 5:30pm, on a direct line to the lab, free for either mobile or landline calls.
Bristol Data Recovery
Castlemeadwww.bristoldatarecovery.co.uk
First get a quote. Then send your item to us (tracked and insured) or drop it off at the address above during opening hours (Monday to Friday, 9am to 5:30pm), with no appointment needed. Please note that there is no collection service. Include your name and phone number on the item, marked for "Bristol Data Recovery".
Sending a drive from your desktop/laptop/Mac/server? Please remove the internal drive first and send us only the drive itself (from servers, all disks, labelled for their respective bays). We do not remove internal drives. We will not recover data off of storage that is soldered to a motherboard (such as T2 and Apple Silicon Macs), nor can we recover from smart phones/tablets. If unsure what you are sending call us before sending anything. A single external drive should be sent whole, with its cable & power adapter.
Print out the booking-in and shipping form. Fill this in and send it in with the item so that as soon as we receive your item we can book it into our system.
↓ Booking-in & shipping form (PDF)
↓ Terms & conditions (PDF)
Complete our free online diagnostic: select your hardware type, provide a description of the problem, and we will let you know what is recoverable prior to sending us anything.
A server, RAID or NAS is down? Let us know that this is business-critical when you call: we will prioritise the diagnostic as soon as the drives arrive and walk you through exactly which drives to send and how to label them.
Begin with the free diagnostic; there is no charge and you will have an exact understanding of your current position.