Once you've got your quote for the failed HDD in Llanelli, from the Dafen and Trostre industrial estates down to Machynys and the coast, the next step is either tracked post or drop-off at our Bristol lab, Monday to Friday, 9am to 5:30pm, with no appointment needed. Every single failed HDD that comes to us starts with a free diagnostic.
Every customer in Llanelli receives a free diagnostic. We provide a fixed price quotation prior to performing any work, and in most cases you only pay if we recover your data.
Llanelli produces more hard drive recovery work than any other town we serve to the west of Swansea. The pattern from SA14 and SA15 is consistent: desktop hard drives from offices located on the Dafen and Bynea industrial estates that have stopped being detected, as well as portable HDDs dropped while in transit between a person's home and place of work, and the family PC whose internal drive has started ticking after years of faithful service. A hundred years ago this was tinplate country; today its many units, workshops and home offices rely on their spinning hard disk drives (HDD), and all things that spin wear down eventually.
We do not have a walk-in counter for Llanelli or Swansea; the service is designed as post-in, but you are also able to drop your device off at our Bristol lab, Monday to Friday, 9am to 5:30pm, with no appointment needed. To start the process, simply obtain a quote for recovery services from us first, then carefully wrap the bare drive and send it via Royal Mail Special Delivery (or whichever other tracked and insured delivery service you use yourself) to our Bristol location, Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol BS1 3AG, where we will usually receive your package the next working day. The free diagnostic is then completed within 2 working days of it arriving, and you will get a call from us setting out the fault, what can be recovered and one fixed price in writing.
Whether there's one hard disk drive (HDD) or multiple drives in a Network Attached Storage (NAS), the terms are the same. For logical recoveries, i.e. deleted data, corrupted data or a healthy drive that the computer cannot see, in most cases you only pay if we recover your data. On the other hand, when an HDD clicks, has been dropped or has died, it requires either mechanical repair or electronic repair on our bench; therefore, you'll need to pay 50% of the quoted price up front as a deposit, with the remainder due upon successful completion. We do not recover data from phones, tablets or any type of storage attached to a motherboard via soldering. Therefore, if you're unsure what you've got, please ring us first on 0800 689 0668.
First get a quote over the telephone or use our free on-line diagnostic. The majority of customers then have their media sent to us via post, this is tracked and insured.
Do you want to send a drive from your computer, laptop, MacBook, iMac, CCTV / DVR or server? Please do not send the complete unit of computer or device with a hard disk drive (HDD) or solid state drive (SSD) inside. Please remove it and only send the drive itself. For a server, please remove all disks and label them by their bay. We will also not perform removal of internal drives from devices in order to access data. Also, we will not extract data from devices where storage is soldered onto the motherboard (such as T2 and Apple Silicon Macs and some thin laptops). Additionally, we do not recover data from phones and tablets, only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Clearly mark the parcel with the name Bristol Data Recovery, and when your media has been diagnosed we will call you immediately.
If unsure about what to post, please call us first on 0800 689 0668 (the free phone number), or complete a free online diagnostic.
Diagnostic provided at no charge. Fixed quote. In most cases you only pay if we recover your data. Start now or call the freephone.