From Oystermouth to Langland and out across Gower, we are trusted by Mumbles residents with the storage their photographs live on: we quote first, then it's posted in tracked and insured, and we diagnose free.
Every customer of Mumbles gets a free diagnostic. A fixed price quote will be provided prior to starting the job, and in most cases you only pay if we recover your data.
Mumbles provides us with the most personal workload of all the towns we serve. We have external drives and the drives from aged iMac computers containing an entire family's photographs. We receive camera memory cards shot at locations such as Three Cliffs, Rhossili and Caswell, which became corrupted before ever being copied. And finally, we see the drives from the MacBooks and laptops of the village's home workers, wedding photographers and those running holiday lets. SA3's data is rarely commercial; it's sentimental, and it's usually the only copy in existence.
Our service is made as easy to use for those who live on the seafront and those in the middle of Gower as possible. First a quote is requested; then a memory card will be sent in an envelope, and a drive will go in a box via Royal Mail Special Delivery or your own choice of tracked and insured postal service to our Bristol location: Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol BS1 3AG. If that is easier, you are welcome to drop it off there yourself, Monday to Friday, 9am to 5:30pm, with no appointment needed. We complete the diagnostic free of charge within 2 working days of arrival, so we tell you exactly what can be recovered, and a single fixed price quote is provided before you decide anything.
Photographs deserve simple terms: on logical recoveries, in most cases you only pay if we recover your data; for physical damage of media it is 50% up front for the bench work; and all of your recovered data goes back to you on an encrypted drive sent via tracked post, handled under GDPR throughout. The one Apple caveat: we recover from removable Mac drives and blade SSDs but not storage soldered onto the logic board (T2 and Apple Silicon Macs), therefore it's probably best to give us a ring first on 0800 689 0668, as recently built MacBooks may fall into this category.
First get a quote over the telephone or use our free on-line diagnostic. The majority of customers then have their media sent to us via post, this is tracked and insured.
Do you want to send a drive from your computer, laptop, MacBook, iMac, CCTV / DVR or server? Please do not send the complete unit of computer or device with a hard disk drive (HDD) or solid state drive (SSD) inside. Please remove it and only send the drive itself. For a server, please remove all disks and label them by their bay. We will also not perform removal of internal drives from devices in order to access data. Also, we will not extract data from devices where storage is soldered onto the motherboard (such as T2 and Apple Silicon Macs and some thin laptops). Additionally, we do not recover data from phones and tablets, only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Clearly mark the parcel with the name Bristol Data Recovery, and when your media has been diagnosed we will call you immediately.
If unsure about what to post, please call us first on 0800 689 0668 (the free phone number), or complete a free online diagnostic.
Diagnostic provided at no charge. Fixed quote. In most cases you only pay if we recover your data. Start now or call the freephone.