From the clock tower at the arts centre through to Alltwen and Rhos, Pontardawe's drives, laptop drives and photo archives are sent to us in the lab after an initial quotation is provided, usually via tracked post rather than by car.
Free diagnostic for every Pontardawe customer. A fixed price quotation is given prior to commencing recovery on your device, and in most cases you only pay if we recover your data.
Pontardawe continues to anchor the Swansea Valley as it always has. The recovery jobs from SA8 follow a homely pattern: the family laptop which finally refused to boot after years of faithful service, external drives containing photos from the last few decades (eisteddfod performances, canal walks, children now grown), and the small businesses located on Herbert Street, whose tills and back-office computers quietly age until one day they will no longer start. Valley or city, failed storage behaves the same way; the only difference is how far away you feel like you are from getting help.
It is closer than it seems. Once you have received your quote, any tracked parcel sent from Pontardawe, Alltwen, Trebanos or Rhos will be delivered by the next working day to our Bristol location, which is at Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol BS1 3AG, whichever counter in the valley you hand it over at. If you'd rather, you can also drop a device off at this location, Monday to Friday, 9am to 5:30pm, with no appointment needed. A free diagnosis will be completed within 2 working days after delivery; once the diagnosis has been completed, a single, straightforward fixed price quotation will be provided, and nothing happens without your yes.
On logical faults, in most cases you only pay if we recover your data. Dropped drives, drives which have been flooded or have had electrical damage require bench work. In these situations 50% of the quote will be payable upfront. If the work is forensic-class then it will be payable in full upfront. Phones, tablets and storage that has been soldered in will not be accepted, as they sit outside the service. Recovered files will be returned home via tracked post on an encrypted drive.
First get a quote over the telephone or use our free on-line diagnostic. The majority of customers then have their media sent to us via post, this is tracked and insured.
Do you want to send a drive from your computer, laptop, MacBook, iMac, CCTV / DVR or server? Please do not send the complete unit of computer or device with a hard disk drive (HDD) or solid state drive (SSD) inside. Please remove it and only send the drive itself. For a server, please remove all disks and label them by their bay. We will also not perform removal of internal drives from devices in order to access data. Also, we will not extract data from devices where storage is soldered onto the motherboard (such as T2 and Apple Silicon Macs and some thin laptops). Additionally, we do not recover data from phones and tablets, only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Clearly mark the parcel with the name Bristol Data Recovery, and when your media has been diagnosed we will call you immediately.
If unsure about what to post, please call us first on 0800 689 0668 (the free phone number), or complete a free online diagnostic.
Diagnostic provided at no charge. Fixed quote. In most cases you only pay if we recover your data. Start now or call the freephone.