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Data Recovery Pontardawe

From the arts centre's clock tower up to Alltwen and Rhos, Pontardawe's drives, laptops and photo archives travel to our lab by tracked post — never by car.

Free diagnostic for every Pontardawe customer. Fixed quote before any work — no fix, no fee.

// data recovery for pontardawe

Pontardawe anchors the Swansea Valley the way it always has, and SA8's recovery jobs follow a homely pattern: the family laptop that finally refused to boot, external drives holding decades of photographs — eisteddfod performances, canal walks, children now grown — and the small businesses along Herbert Street whose tills and back-office PCs quietly age until the day they don't start. Valley or city, failed storage behaves the same; the only difference is how far away help feels.

It's closer than it feels. Any tracked parcel from Pontardawe, Alltwen, Trebanos or Rhos reaches our Bristol location — Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol BS1 3AG — the next working day, and a courier can collect from your door instead. The free diagnostic completes within 2 working days of arrival; then comes one plain, fixed quote, and nothing happens without your yes.

Logical faults are recovered no fix, no fee. Drives that were dropped, flooded or electrically damaged need the clean room, with 50% of the quote payable upfront. Forensic-class work is payable upfront in full, and phones, tablets and soldered-in storage sit outside the service. Recovered files come home on an encrypted drive by tracked post.

// what we recover

Devices we recover for Pontardawe

// getting your device to us

Post or courier your device from Pontardawe — it's simple

Most customers post or courier their media to us.

Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.

  • Wrap the device in bubble wrap or a padded envelope — no need to include cables or power supplies.
  • Print and enclose the booking-in & shipping form (PDF) with your name, phone number and a brief description of what happened.
  • Send by Royal Mail Special Delivery or any tracked courier for full insurance in transit.
  • Prefer to hand it over in person? You can drop it in at reception at the address shown, Mon–Fri 9:00am–5:30pm.
// send your device to your nearest location

Bristol Data Recovery

Castlemead
Lower Castle Street
Bristol, BS1 3AG

↓ Print the booking-in & shipping form (PDF)

Mark the package for the attention of Bristol Data Recovery and we'll call you as soon as we diagnose your media.

Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.

// pontardawe questions

Common questions

Unplug it and don't test it again — clicking after a drop means the heads have been damaged, and each power-on risks the platters. Wrap it, send it in as it is, and the diagnostic will set out what's recoverable and the fixed clean-room price.
The whole Swansea Valley uses the same service — Alltwen, Trebanos, Rhos, Ynysmeudwy, Godre'r-graig and Ystalyfera, plus Clydach down the road. Tracked post or courier, free diagnostic, fixed quote: identical wherever you send from.
Yes — old IDE and SATA drives from retired computers are regular work, and age alone rarely puts photos beyond reach. Remove the drive (a few screws in most towers — we'll talk you through it) and post just the drive; we don't need the computer itself.

Pontardawe, your data is closer than you think.

Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.